Privacy Policy for Riiicycle Tech Sdn Bhd

Introduction

Riiicycle Tech Sdn Bhd (referred to as "we," "us," or "our") values your privacy and is committed to protecting your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our mobile and web applications, which facilitate waste collection, reward point accrual, rewards redemption, and merchandise purchases. This policy also applies to merchants and collectors within our ecosystem, ensuring transparency and adherence to data protection standards.

By accessing or using our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using the Services.

1. Information We Collect

We collect various types of personal data to provide and improve our Services.

a) Personal Data (Users)

When you register or interact with our Services, we may collect:

• Name
• Email address
• Phone number
• Mailing address
• Date of birth
• Account login credentials
• Profile information (optional)
• Payment information (for merchandise purchases)

b) Personal Data (Merchants)

For merchants participating in our platform, we may collect:

• Business name
• Business registration number
• Contact details (e.g., name, phone number, email)
• Banking details (for payouts and transactions)
• Relevant business information for participation

c) Personal Data (Collectors)

For waste collectors, we may collect:

• Name
• Contact information (phone number, email)
• Identification (as required by law)
• Payment details for compensation
• Location data (if you enable location services)

d) Usage Data

We collect information about your interactions with our Services, including:

• Device details (e.g., model, operating system)
• Browser type
• IP address
• Usage patterns (e.g., app navigation, features used)
• Transaction history (e.g., collections, points earned)
• Location data (if enabled)

2. How We Use Your Information

We use your information for the following purposes:

a) Service Delivery

• To operate and manage waste collection, the rewards system, and merchandise purchases.
• To manage user accounts and process transactions.

b) Merchant and Collector Onboarding

• To facilitate the participation of merchants and collectors, ensuring smooth operations and compensation.

c) Communications

• To send updates, notifications, and promotional content.
• To provide customer support and respond to inquiries.

d) Service Improvement

• To analyze data for improving platform functionality and user experience.
• To develop new features based on user, merchant, and collector behavior.

e) Legal Compliance and Security

• To comply with relevant Malaysian laws and regulations.
• To prevent fraud and unauthorized access.

3. How We Share Your Information

We may share your personal data under the following conditions:

a) Service Providers

We engage third-party service providers (e.g., payment processors, cloud storage) to support our Services. These providers have access only as needed and are required to safeguard your data.

b) Merchants

When you redeem rewards or purchase merchandise, transaction details may be shared with the involved merchant to complete the transaction.

c) Collectors

Relevant data such as collection schedules may be shared with waste collectors to ensure service efficiency.

d) Legal Compliance

We may disclose personal data to authorities if required by law or to comply with PDPA obligations.

e) Business Transfers

In case of a merger or acquisition, your personal data may be transferred to the new entity. You will be informed before any transfer.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access or disclosure. While we strive for robust security, no system is completely secure.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:

• Transaction data: Retained until account deletion or inactivity for 3 years
• User profile data: Retained until account deletion or inactivity for 3 years

6. Your Rights Under PDPA

Under the Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access: Request access to your personal data.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion, subject to legal retention obligations.
• Data Portability: Request your data in a machine-readable format.
• Withdraw Consent: Withdraw consent at any time (this may impact service access).

To exercise your rights, please contact us at [email protected].

7. Merchant and Collector Privacy

Merchants and collectors are entitled to the same privacy protections as users. We collect and process data solely for service facilitation, with a commitment to privacy in accordance with PDPA standards.

8. Changes to This Privacy Policy

We may update this policy periodically. Material changes will be communicated via the app or email. Your continued use of our Services after such changes indicates your acceptance.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Riiicycle Tech Sdn Bhd
Email: [email protected]
Phone: +6011-26699168