Privacy Policy for Riiicycle Partners App

Introduction

Riiicycle Tech Sdn Bhd (referred to as "we," "us," or "our") values the privacy of all merchants, institutions, and collectors (collectively referred to as "Partners") who use the Riiicycle Partners App. This Privacy Policy explains how we collect, use, disclose, and protect personal data provided through the app. The policy is designed to ensure compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and maintain transparency in data handling practices.

By accessing or using the Riiicycle Partners App, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the app.

1. Information We Collect

We collect various types of personal and business data to facilitate and enhance app functionality for merchants, institutions, and collectors.

a) Business and or Personal Data (Merchants)

When registering or interacting with the app, we may collect:

• Business name
• Business registration number
• Contact details (e.g., representative's name, phone number, email)
• Banking details (for payouts and transactions)
• Program-specific details, such as rewards offered

b) Business and or Personal Data (Institutions / Corporate Collectors)

For institutions participating in our platform, we may collect:

• Institution name
• Registration or identification details
• Contact information (e.g., name, phone number, email of representatives)
• Banking details (for financial transactions)
• Relevant program information for collaboration

c) Personal Data (Individual Collectors)

For individual collectors using the app, we may collect:

• Name
• Contact information (e.g., phone number, email)
• Identification (as required by law)
• Banking or payment details for compensation
• Collection data (e.g., volume, type of materials collected)

d) App Usage Data

We automatically collect information related to your usage of the app, including:

• Device details (e.g., model, operating system)
• Browser type
• IP address
• Usage patterns (e.g., navigation, features accessed)
• Transaction history (e.g., collections, rewards processed)
• Location data (if enabled for operational purposes)

2. How We Use Your Information

We use the data collected from Partners for the following purposes:

a) Service Delivery

• To facilitate reward redemptions, waste collection, and associated transactions.
• To process payouts and manage program participation.

b) Onboarding and Operations

• To enable merchant, institution, and collector registration and participation in the app ecosystem.
• To ensure compliance with operational, legal, and financial requirements.

c) Communications

• To provide operational updates, notifications, and promotional content.
• To offer support and respond to Partner inquiries.

d) Service Improvement

• To analyze data for improving app functionality and overall user experience.
• To design new features tailored to the needs of merchants, institutions, and collectors.

e) Legal Compliance and Security

• To comply with PDPA requirements and other applicable Malaysian laws.
• To safeguard against fraud, unauthorized access, and security breaches.

3. How We Share Your Information

Your information may be shared under the following circumstances:

a) Service Providers

Third-party service providers may access specific data to assist in payment processing, technical support, or data storage. These providers are obligated to protect your information.

b) Reward Transactions

Transaction details may be shared with merchants to facilitate reward redemptions or purchases.

c) Collection Services

Collectors may receive relevant data, such as collection schedules, to ensure efficient operations.

d) Institution Collaboration

Data shared with institutions may include program-related insights, financial data, or operational details to facilitate collaborations.

e) Legal Compliance

We may disclose personal data to authorities when required by law or to fulfill legal obligations.

f) Business Transfers

In the event of a merger, acquisition, or restructuring, your personal data may be transferred to the new entity. You will be informed before such a transfer.

4. Data Security

We implement robust technical and organizational measures to protect your data from unauthorized access or disclosure. Despite our efforts, no security system is completely foolproof, and we encourage Partners to use strong account credentials.

5. Data Retention

We retain personal data only as long as necessary to fulfill operational and legal obligations. Specific retention periods include:

• Transaction data: Retained for 3 years from the date of account deletion or inactivity.
• Partner profile data: Retained for 3 years from the date of account deletion or inactivity.

6. Your Rights Under PDPA

As a Partner, you have the following rights under the PDPA:

• Access: Request access to your personal data.
• Correction: Request corrections to inaccurate or outdated data.
• Deletion: Request deletion of data, subject to legal retention requirements.
• Data Portability: Request a copy of your data in a machine-readable format.
• Withdraw Consent: Revoke your consent to data usage at any time (this may limit app functionality).

To exercise these rights, please contact us at [email protected].

7. Privacy Protections for Partners

Merchants, institutions, and collectors are entitled to the same privacy protections as individual users. All data is collected and processed solely for service facilitation, with a strict commitment to PDPA compliance.

8. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. Any significant updates will be communicated via the app or email. Your continued use of the app after updates signifies your acceptance of the revised policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact:

Riiicycle Tech Sdn Bhd
Email: [email protected]
Phone: +6011-26699168